Refund & Returns

7 Day Return Policy

  • If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return policy period. Your product may be eligible for refund or replacement depending on the product and condition.
  • Please note that some products are not eligible for a return if the product is “No longer needed“.
  • If the return period of your product has expired, we refer you to the brand warranty center (if applicable).

Conditions for Returns

  • The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
  • The product must include the original tags, user manual, warranty cards, freebies and accessories.
  • The product must be returned in the original and undamaged manufacturer packaging / box.
  • If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

Return Reasons

  • Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
  • Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)
  • Delivery of a product that is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only